Updated Zoom Protocol for All Live-Streaming Participants
Please mute your mics the moment class officially begins - & please remain on mute until the instructor has ended class.
However prior to class start - please do feel free to greet your instructors as well as confirm you are able to clearly hear/see them. At the end of your classes - you are welcome to thank your instructor and share any comments you may have (they love to hear from everyone before/after class!)
FAQs:
● May I unmute my mic to ask questions during class/inform my instructor of any sudden technical issues?
We understand technical difficulties are frustrating, but should any issues arise during the class - we still ask that you remain on mute & to please send us an email (or use the Zoom chat function) to let us know. This way - we can happily help you troubleshoot after class as best we can while still ensuring the class flows appropriately for all other attendees both onsite as well as online while the class is still in session.
● Am I able to test Zoom before taking a class?
Absolutely - and we especially recommend doing this if you are planning to attend a live-stream yoga class with us for the first time! See steps for for testing your zoom through this link:
https://support.zoom.us/hc/en-us/articles/115002262083-Joining-a-Zoom-test-meeting
Additional Troubleshooting Resources
While we can’t prevent all technical or service issues, our goal is to support you in accessing the classes you love - so please do review the following suggestions and linked articles for additional resources to optimize your live-stream class experiences with us as much as possible! :)
Poor Internet & Connection Support:
- ● Try and find the place in your home with the strongest internet connection to access the livestream. If your internet connection is slow, keep your video and microphone off and just watch and listen to the livestream.
- ● If you are using your laptop, Google Chrome has shown to have best functionality with Zoom.
Camera Issues:
https://support.zoom.us/hc/en-us/articles/7246725403277-Troubleshooting-camera-issues-durin g-a-meeting
Audio Issues:
https://support.zoom.us/hc/en-us/articles/7302459648397-Troubleshooting-audio-issues
- Make sure that you have downloaded the latest version.
- Uninstall the app, then download and reinstall it.
- Check for any available operating system updates.
- Clear cache and cookies from the settings.
- Restart your browser or device.
Video Goes to Blank-Screen During Screen-Sharing:
https://support.zoom.us/hc/en-us/articles/202082128-Troubleshooting-black-screen-during-scre en-sharing
** The world of technology, as with all things, has it’s up’s and down’s...and so after the learning curve of the last few years to become acquainted with Zoom - we know there is always room for improvement and continued growth.
Thus ~ if you were unable to attend or fully participate due to technical issues, your class pass will not be charged for the class.
Please let us know after class to ensure your account is corrected when applicable. **
~ We are grateful for your patience and understanding as we continue to navigate this virtual extension of our everyday lives - thank you for your kindness & support always!